Refund Policy

1. What you can expect

I sell Full Access as a one-time $39 purchase. If you buy it and realize it's not for you, you can get your money back — but only if you haven't actually used it yet. The product delivers reports instantly, so a fully open refund policy would be easy to abuse. These are the honest bounds.

2. When you're eligible for an instant refund

You can request a refund yourself from Settings → Billing, and it will process immediately, if all of these are true:

• Your purchase was made within the last 14 days.
• You've used fewer than 10 of the 100 credits that came with Full Access.
• You have only one paid purchase on your account.

If you meet those conditions, the refund button appears next to your purchase. Clicking it issues the refund right away and removes your remaining credits and Full Access immediately. There's no waiting period and no back-and-forth.

3. When it has to go to a human

If any of these apply, the self-serve button won't be available and you'll need to email support@validatepros.com:

• More than 14 days have passed.
• You've used 10 or more credits.
• You have more than one purchase on your account.

I handle those manually because the math gets more complicated — I don't want to refund a purchase whose credits you've already spent, or accidentally refund the wrong charge. I'll review it and reply within 1-2 business days.

4. What happens after a refund

The refund goes back to your original payment method. Your remaining Full Access credits are removed and your account reverts to the free plan. Any reports or chat sessions you already created stay visible, but you'll need to buy Full Access again to generate new premium reports or continue chatting once your free credits run out.

5. How to request a refund

• Instant: Go to Settings → Billing and click "Refund my purchase" if the option is shown.
• Manual: Email support@validatepros.com with your account email, purchase date, and Stripe payment reference if you have it.

6. Contact

For refund questions or payment issues, email support@validatepros.com.